These are the questions we get asked most on the phone. For deeper answers on costs, insurance, old pipe and repair methods, see our sewer guides. For help now, call (870) 384-3279.
Working With Us
Are you really open 24/7?
Yes. We take calls every hour of every day, weekends and holidays included, and send a crew for emergencies like sewage backing up into the house.
What areas do you cover?
Pine Bluff and the neighborhoods and communities within about 25 miles, including Watson Chapel, Dollarway, Sulphur Springs and Pinebergen. See the full list of areas we serve.
Are you licensed and insured?
Yes. Our crews are licensed and insured for sewer line work.
Do you work for landlords and businesses?
Yes. We handle rentals, small apartment buildings, restaurants and commercial buildings, and we can send footage and invoices straight to the owner or property manager.
Inspections and Pricing
Why do you always start with a camera?
Because the camera shows exactly what is wrong and where. That decides whether you need a quick cleaning, a small spot repair or a new line. Quoting without it is guessing, and guessing wrong costs you money.
Will I see the footage?
Yes. We show you the screen during the inspection, and you can keep the recording for your records, your insurance company or a home sale.
When do I get a price?
After the camera inspection and before any digging or repair work starts. The price we give is the price you pay unless you approve a change.
Do you offer financing?
Yes, for larger jobs such as line replacement. See our financing page or ask when you call.
Do you always recommend replacing the whole line?
No. If one bad joint or a short section is the problem, a spot repair is usually the right fix. We only recommend replacement when the camera shows the line is failing along its length.
The City, Permits and Insurance
Should I call the city first?
It is a good idea. Pine Bluff Wastewater Utility (870-535-6603) checks stoppages for free and can tell you if the backup is in the city main. If the problem is on your side of the line, call us.
Which part of the sewer line is mine?
Usually the lateral, the pipe running from the house to the public sewer. In Pine Bluff, the owner is also responsible for building sewers in street rights-of-way, and in some rear-easement setups for the line from the house to the double cleanout. Pine Bluff Wastewater Utility (870-535-6603) can confirm yours.
Do sewer repairs need a permit?
Excavation and sewer line work generally need a permit and an inspection. We handle the paperwork and call 811 to have buried utilities marked before we dig.
Will my homeowners insurance pay?
Standard policies often exclude wear and tear and tree roots, but many people carry sewer line or water backup coverage. We provide the camera footage and a written report for your claim through our insurance claim help service.
During and After the Job
Can I use my plumbing while you work?
Usually not while the line is open. We tell you ahead of time how long the water needs to stay off, and for bigger jobs we plan the work so you are without service for as short a time as possible.
How long does a sewer repair take?
A clog or jetting job is often done in a few hours. Spot repairs are commonly finished in a day. Full replacements take longer depending on length, depth and permits. You get a time estimate with your price.
What happens to my yard?
We dig only what the job needs, then backfill and clean up. When the pipe allows it, trenchless repair keeps digging to one or two small access holes.